Privacy policy

Last updated: July 23, 2025

This Privacy Policy describes how shopcreamerycreek.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, including your participation in our SMS services.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or opt into marketing communications.

What We Collect & Why

Type Examples Purpose Source
Device Information IP address, browser version, time zone, cookies, referring/exit pages, and interaction data To load the Site properly, perform analytics, and optimize experience Automatically via cookies, pixels, log files
Order Information Name, billing/shipping address, payment info, email, phone number To fulfill orders, process payments, ship products, communicate, detect fraud, and send order updates Provided by you
Customer Support Info Any personal information you share during customer service interactions To resolve inquiries and provide support Provided by you

2. Use of Personal Information

We use your Personal Information to:

  • Fulfill orders and deliver products

  • Process payments and refunds

  • Communicate with you regarding orders or inquiries

  • Send promotional or service-related messages (via email or SMS)

  • Analyze trends to improve our Site and services

  • Comply with legal obligations

3. Sharing Personal Information

We share your Personal Information with trusted service providers to help us provide services and fulfill orders. These may include:

  • Shopify, our ecommerce platform: Shopify Privacy Policy

  • Marketing partners, for email/SMS marketing (e.g., Shopify Email, Postscript)

  • Shipping platforms, to print labels and manage fulfillment

  • Advertising partners, such as Meta, Google, or other networks

  • Legal authorities, when required by law or to protect rights

We do not sell your Personal Information.

4. SMS Privacy & Mobile Messaging

If you opt into SMS messaging, we may collect and use your mobile number and related information. For details, please refer to our Mobile Terms of Service below.

You may opt out anytime by replying STOP to 888-614-5261.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies remember your preferences and help us analyze Site traffic and marketing effectiveness.

You can manage or block cookies via your browser settings or by visiting www.allaboutcookies.org.

For more information on cookies used, see the Cookies Table at the end of this policy.

6. Behavioral Advertising & Analytics

We use analytics and advertising tools to help understand usage and serve personalized ads.

Examples include:

To opt out of interest-based advertising more broadly, visit the Digital Advertising Alliance.

7. Data Retention

We retain your order and contact information for at least 7 years to comply with tax and legal requirements. Marketing and analytics data may be retained up to 36 months unless you request deletion sooner.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the Personal Information we hold about you

  • Correct, update, or delete your information

  • Object to or restrict certain processing

  • Port your data to another service

  • Withdraw consent for marketing or profiling

To exercise these rights, contact us at hello@creamerycreekfarms.com.

9. Additional Privacy Rights

California (CCPA & CPRA)

If you are a California resident, you have the right to request access, correction, deletion, or a copy of your personal data.

Colorado, Connecticut, Utah, Virginia

Residents of these states may also have rights regarding access, correction, deletion, and opting out of targeted advertising or profiling.

We will honor these requests as required by applicable laws.

10. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe your child has provided us with Personal Information, please contact us for deletion.

11. Do Not Track

Please note that we do not alter our data collection when a "Do Not Track" signal is received, due to a lack of industry consensus.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated version will always include a revised "Last updated" date at the top.

13. Contact Us

For questions, requests, or concerns, contact:

Creamery Creek Farms LLC
W1250 County Road U
Bangor, WI 54614
📧 hello@creamerycreekfarms.com

14. Mobile Terms of Service

By opting in to SMS communications, you agree to receive recurring text messages from and on behalf of Creamery Creek Farms to the number you provided. These may include order updates, promotions, and other messages related to our products.

  • Message frequency varies. Msg/data rates may apply.

  • Opt-out anytime by replying STOP to 888-614-5261.

  • For help, text HELP or email hello@creamerycreekfarms.com.

  • We are not responsible for delayed or undelivered messages.

You must be 18 or older to use this Service, or 13+ with parental consent. U.S. residents only.

Cookies Table

Cookie Name Purpose
_ab, _secure_session_id Storefront access/navigation
cart, cart_sig, cart_ts Shopping cart & checkout
checkout_token, secret, storefront_digest Checkout and login security
secure_customer_sig, _shopify_u Customer login and account updates
_shopify_fs, _shopify_y, _shopify_s, _y, _s Shopify Analytics
_tracking_consent, _orig_referrer, _landing_page Marketing and referral analytics

You may block cookies via your browser or manage preferences using our banner if available.