Refund policy

Returns & Refunds at Creamery Creek

We want you to love what you ordered from our farm. If something’s not right, we’ll make it right.

Order Cancellations

Need to cancel or change an order? No problem, just email us at louisa@shopcreamerycreek.com before our weekly pack day and we'll take care of it free of charge. Note: we're a small farm processing every order by hand, once packing has begun, credit card processing fees on cancelled orders are not refunded to us. Cancellations may be subject to a fee of up to 3% of the order total to help offset that cost.

Standard Return Window (Non-Perishable Items)

You may request a return on eligible non-perishable items within 14 days of delivery. Items must be unused, in original condition, with tags and packaging intact.

To start a return, email us at louisa@shopcreamerycreek.com. If approved, we’ll send a return shipping label and instructions. Please don’t send anything back without contacting us first.

Perishable Product Policy

Because our beef, pork, and dairy items are perishable, we cannot accept returns on food products. That said, if something arrives damaged, thawed, or incorrect, let us know right away, we’ll do everything we can to make it right.

Other Non-Returnable Items

We cannot accept returns on:

  • Perishable food items

  • Custom or personalized products (special ordered cuts)

  • Gift cards

  • Personal care items

  • Hazardous materials or flammables

Exchanges

Need something different? The quickest way is to place a new order and request a return (if applicable) on your original item.

Refunds

If your return is approved, your refund will be processed to your original payment method. Please allow a few business days for your bank to reflect the credit.

Problems with Your Order?

If your package arrives damaged or something’s off, email louisa@shopcreamerycreek.com right away (ideally with a photo). We’re real people and we’ll work with you to fix it.